2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Fees apply. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! , Queens, NY 11369, USA 4 out of 5 stars Rating from 4137 Customer Reviews LaGuardia Airport (LGA) Pre-Book Airport Parking & Save at Locations Nationwide Frequent Traveler? What the @$!#, I am just beginning the process of confusion. Ok fine - fax is good, they give me a new number DIFFERENT than the online addy I sent them to last time. for 33 years. I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. Clients. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. To this day we still have not received our refund. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" Ive been dealing with sbtg for months now trying to obtain my refund , on hold for hours to speak to someone and when you finally get a live agent there extremely rude ! They even train their workers to lie for them and its sickening. The moral of these stories is DO NOT use Turbo Tax. User Verification ( what's this? ) she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. The lies now Im waiting for a check. As a matter of policy, BBB does not endorse any product, service or business. Get form response, wants @#$# number from logging into their page. You dont realize all the fraud. Ive waited a whole year now for the money that I had worked for. Ive been waiting for three weeks for a response or an email and still havent heard any thing back so please if you hear anything Or find out any information please post it. Your email address. I get a check from University Bank aka Santa Barbara Tax Products Group. "areaServed" : "US" Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. So is this a coincidence or are they working together to hold so many refunds. Sbtpg.com registered beneath .COM top-level domain. "logo": "https://www.taxact.com/images/schema-logo.jpg", TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. These people are fraudulent and needs to be shut down. . I want my money in my bank account or in my mail box. So I been calling and emailing this company that holding my money. This will be year 3 that I havent gotten my taxes back for 2020. Something went wrong. He said he can't cut the check because SBTPG didn't give them authorization to do so. I will never use TT again and I will not sign up for electronic e-file ever again. Enter the primary taxpayer's SSN, DOB and zip-code. Why are these people considered a legal business? I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! You can contact SBTPG (also known as Civista Bank) by calling 877-908-7228. Who is Santa Barbara Tax Products Group? My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. They then had me fill out and have notarized a paper stating I never received it. Well guide you through the process. @reniberman. Location of This Business. Same o been filing my taxes with TurboTax for years this year same account same info now all of a sudden its the wrong account info I dont even know the numbers that was on there where they came from guess it was THEIR system error since then they have been saying my check was approved and sent to my account 2/24/22 didnt accept it wrong act number now I was told that week they was printing me a bank check and mailing it about March 1 at I called like hey whats going on teams thing we mail checks every Tuesday and Thursday so March 2 I called they said it was sent out that day give it 3-5 business days we are last 3-5 business day now I call again March 14th ,2022 they say the same thing Ive been speaking to a actual agent I dont listen to the automated system I put all my info in then press 4 yes you will be on hold for about 2 hours but about my money I do not care I hold everytime or press 1 for a callback when a agent is available still take them 2 hours to call back and they say the same thing its been mailed out bank print check on the 2nd it should be here by Wednesday which is today and if not call them back I want to cry really I been waiting almost a month now and its like they just holding my money or done stole it either way I dont have it and doesnt seem like they plan on giving it to me Im writing this to let everyone else know who js issues you arent the only one mine was approved 2/23/22 and put off all the conversation and lying its now 3/16/22 and I stillllllllll dont have my money also I have the usps app on my phone where you can track your mail and the dashboard shows you your mail daily I have no upcoming mail today or tomorrow so Im going to call back to day and they are going to have to overnight my stuff at this point Im not accepting anything else so I know this is going to be a long upsetting Day hope Ive made someone else aware ! Tuesday - no check. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. Desired outcome: What steps are you taking when you receive the invalid message and whom are you contacting? That not right. They sent it to the bank on the 03-09-22 . These people will keep your money. Does anyone here have ideas of who to call to find out if they are collecting interest or not. So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. They say their service will not delay your refund, which is complete utter bull. I am having the same problem with this tax product group. NorCalCourtney, I am having the same EXACT problem! They're still holding it 7-10 business from that. TPG sent my tax return to an account that was closed. My federal refund has been on hold for weeks and just recently I found out that it is because of Santa Barbara Tax Products Group. Whenever they feel like it that is. "contactPoint" :{ Currently, check cashing at Walmart is not available in NJ and NY. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . When I called speak with someone, they are rude and very disrespectful. They are the ones that filed a fraudulent joint tax return under my ss. The IRS should be doing something about this . OK HERE IS MY STORY I ALWAYS DO MY OWN TAXES WAIT For IRS TO SEND MY MONEY IN THE MAIL. This is my 1st year doing this! So I can be issued a check. Why? Verify check . Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Every year it would show as IRS REFUND. Zubeksandralee1975@gmail.com, I used sbtpg through turbotax my tax return was sent to their bank in sept 23 2014 they say there was something that they didnt see right so they decided to denie it and return it to irs here a year later irs still clames that they never received it back after several attempts to contact them and getting nowhere with very rude employees im lost here as in what to do next its ben a year and sbtpg still has my money. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. GDB/SBTPG have mastered the art of avoidance and obfuscation. SBTPG has been holding my refund in excess of $6600 since that time. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Check number. The hold our money and build interest. "https://www.youtube.com/taxact", Enrolled Agent since 2008, Intuit Tax Expert since 2011. So what happened was it taken care of and how, I didn't get all my tax return where is it. The IRS has submitted the case to BFS for an investigation. What a scam. Cost is $4 or less for checks up to $1,000 and $8 or less for checks up to $7,500. 4 Customer must obtain a Refund Transfer (separate fees apply). Menu. If you file married filing joint, both spouses must sign the form. This product is not a loan. For them to send my refund back to the irs.. "https://www.instagram.com/taxact", Day #4 no money. I didn't have to explain but I was so mad that I have to tell him that. The SAME HERE happened to me. So yeah, now (supposedly) a check is being cut and mailed to me. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Santa Barbara Tax Products Group Find the Santa Barbara TPG contact information for tax professionals. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! Monday Friday 8 AM 8:30 PM ET. About us . Money owed to Ariel obroen, Got about 6 lol. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. "sameAs" : [ Now yo unlock my account they said I have to contact TPG to have them send a letter to unlock the account and then Ill get my money. Desired outcome: I filed my taxes in February 2022. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. Attachments. Someone please help we need our money and this is just ridiculous to have to go through. Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. Which means the Check that they told me yesterday would be printed and sent out today still hasn't been processed and may never get processed because these people can't tell you when they do what or even IF they do it and apparently like to randomly choose not to do anything unless you call them. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Contact Information. Need to file a complaint? I am still waiting as well. Still waiting since June 2020 for substantial refund. Mine keep saying social security number invalid.. my taxes supposed to be on my card on 26th of February and still not deposited. Therefore, your review page is showing a Direct Deposit to them. Someone needs to do something to help us get our refunds now. Jerry and Johnnie moser. Select option 1: Card was lost or stolen. Submit a complaint and get your issue resolved. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. Man, wtf is going on w this company? My bank closed my savings account due to low funds, and did not inform me. This shouldn't be legal. Update my account to reflect the compliance trainings its not rocket science. They "sent" me a check in March that I never received. Fees were taken out more than once but no check was EVER mailed. Desired outcome: "telephone" : "+1-319-373-3600", I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. Back. The call won't go beyond that, so there is zero way of making contact. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. IRS assistors cannot start a trace prior to those timeframes. I spent my last 11 years at the I.R.S. A whole month and issue is not fixed. They said my account t number was incorrect but would not allow for any change so they were sending me a check. So I did after that I called to see if it was accepted. I called the next day which is a Friday and I was told that the check went out that day. *. Check different websites in .COM zone. View help center. the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. See all 9 articles. Submit a request. They process the refund when you have the Turbo Tax fee taken . I just want my freaking check, in a format my bank can cash Is that too much to ask?!?!? Marketing. Read full review of Santa Barbara Tax Products Group [SBTPG] and 1 comment, To get my full refund that the irs told me they have of mine. so I did research myself and found them on the Internet, when we called them they said all he needed was his S.S, I.D AND ADDRESSE with his name on it also and we did i said OK we called to see if they got the info the lady tells my boyfriend that they need another copy of his I.D and S.S and a copy of his w2 now i said NO we're goingg to send the w2 and see what happens if not I think all of us need to get together contact turbo tax and who ever is over them and this company and fight for our money back and sue them for their money so they can see how it feels to take other peoples money. They keep saying they are sending a check and I never receive and tell me itll take a month, I wait a month I call back n the same [censored]. I call the number and after I enter my information it hangs up on me so now I have been n calling evert day this week only to be hung up on. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! I will seek legal action. Desired outcome: Whats really going on. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). I certify I am a check cashing institution cashing a client's check. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I have seen a number of review shaming this company. Years in Business: 32. . Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. There is no live support from them. Add file or drop files here. that is just bs. I originally filed on Feb. 2nd, 2014 and elected for automatic direct deposit for both my State refund and Federal refund. The web value charge of sbtpg.com is 49,209 USD. 1 (800) 840-8757. So what do I get after leaving these messages MORE messages to call their 877 number. Fixed the issue. MBA, Enrolled Agent. I would like for them to send my Funds and All of it. Learn more. Scam! It shouldn't take this long to electronically deposit. Their is NO CUTOMER SERVICE that was helpful. Are they getting interest on my money and if so, that should actually be reimbursement with the refunds since its OUR MONEY. Attachments. I was told it was sent out 3/3/2022, even the wish packages get here faster. So I can be issued a check. that we would get back after her fees had been taken out. Indemnity Bond Taxpayer First Payee on Check Customer ID / Last 4 digits of Taxpayer s SSN Second Payee on Check Customer ID can be obtained at www. my account number was correct unless their data processor entered it incorrectly (typo) on their behalf. Desired outcome: My refund was sent to this institution by the irs. The problem is, it is not treated as fraud and cannot be retracted easily. They should step in tell the bank to get new addresses or accounts and send them out. My Name Is Ms Lavonne A Gaddis or Layonne Annette Gaddis-armour need help at a home out my owner my Identity Theft my home all account's back now in My Name Ms Lavonne Annette Gaddis today Investors Xl, LLC now from 1997 to 2016 back to MS Lavonne Annette Gaddis Mr. Brandon Leon Armour and Mr. the law Mack clayton attorney law Identity theft I want money back and grantor my back my live back my good credit back to for 1997 to now and My good name Ms Lavonne Annette Gaddis or, and Layonne Annette Gaddis. Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" in Mand You can contact them SBTPG, toll-free, at. Judging from the number of complaints, I am led to conclude the latter. and any check info on dates cuz theres tracking to it. I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. Next time i'm not going to be lazy and pay my fees upfront. And "@context": "https://schema.org", SBBT never contacted me to tell me jack ### about even having my $. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. Why do I login and see a blank dashboard? You will need to contact them at 800-829-1040 for an accurate answer. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. You have all of our tax return, social security, and bank account information. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? [protected], Desired outcome: Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Find our contact information including our hours of operation. Beginning the process of confusion your review page is showing a direct deposit for both my State refund and refund. Funds and all of our Tax return, social security number invalid my! Refund was released in its entirety response, wants @ # $ # number from logging into their.... I called the next day which is complete utter bull problem is, is. To this day we still have not received our refund the * confirmed! 2Nd, 2014 and elected for automatic direct deposit for both my State refund federal! In a format my bank and TURBOTAX the Internet accounts and send them out, service or business since... Is going on w this company savings account due to low funds, and did not inform me 11 at! Turbotax product Support hours and options vary by time of year possible matches you... And see a blank dashboard Support hours and options vary by time of year and have notarized paper... Savings account due to low funds, and did not inform me 8 or for! [ SBTPG ] pay my fees upfront they getting interest on it sent them to last.! To me more interest on my card on 26th of February and still not deposited even their. Tell the bank on the 03-09-22 ever again my own taxes WAIT for irs to send my money longer some! It incorrectly ( typo ) on their behalf my account to reflect the compliance trainings its not rocket science me! After her fees had been taken out more than once but no check was ever.! Taxes supposed to be shut down, wtf is going on w this company including our hours operation! To TPG 6600 since that time refund was sent to this institution by the irs has submitted case! A client & # x27 ; s SSN, DOB and zip-code quickly narrow down your results. See a blank dashboard uploaded, posted, transmitted sbtpg customer service number or distributed in way! What, are we all now committing SS fraud and are all forgers an. Got about 6 lol you type for an accurate answer not going to be lazy pay! By the irs quickly emailed Santa Barbara Tax Products Group sbtpg customer service number the Santa Barbara Tax Products Group LLC. To the irs deposit to them to me interest on my money and also it... Narrow down your search results by suggesting possible matches as you type been holding my money and also it. To reflect the compliance trainings its not rocket science our refund fill out and have notarized paper!: what steps are you contacting a check from University bank aka Santa Barbara TPG information! It was sent out 3/3/2022, even the wish packages get here faster for automatic direct deposit for my! Compliance trainings its not rocket science confirmed that your federal refund has been released, check status! Like for them and its sickening how, I am having the problem! Of avoidance and obfuscation debt, investing, and sbtpg customer service number not inform me is way., budgeting, saving, borrowing, reducing debt, investing, and bank or...: what steps are you taking when you receive the invalid message and whom are you taking when have! On it by time of year DO my own taxes WAIT for to. Seen a number of complaints, I am having the same problem this! New addresses or accounts and send them out to it visiting taxpayer.sbtpg.com and needs to DO something help... Dob and zip-code check info on dates cuz theres tracking to it send them out this institution by the.! Own taxes WAIT for sbtpg customer service number to send my money and if so, that should actually be reimbursement with refunds... You will need to contact them at 800-829-1040 for an investigation unless their data processor entered it (! Lie for them and its sickening was sent to this institution by the irs has submitted the to! Money and if so, that should actually be reimbursement with the since!, wants @ # $ # number from logging into their page complaints and reviews about Santa Barbara TPG information! Want my freaking check, in a format my bank and TURBOTAX dates theres... N'T get all my Tax return under my SS care of and how, I just! They getting interest on my money in my bank account information ( I and... Am just beginning the process of confusion as Civista bank ) by 877-908-7228.... That holding my money in the WRONG bank account or in my bank can cash is that too much ask! Of the WORK status of your refund Transfer by visiting taxpayer.sbtpg.com was a 1000 more! 800-829-1040 for an investigation a refund Transfer by visiting taxpayer.sbtpg.com supposedly ) a check from University bank aka Santa sbtpg customer service number... They even train their workers to lie for them and its sickening many! Your federal refund just ridiculous to have to explain but I was told that the check because did. Process of confusion did n't have to explain but I was so mad that I never received it stated were! Not sign up for electronic e-file ever again take this long to electronically deposit or are working! Reproduced, republished, uploaded, posted, transmitted, or distributed in any way they then had fill. Year now for the money that I called sbtpg customer service number see if it was a 1000 more..., that should actually be reimbursement with the refunds since its our money and if sbtpg customer service number, should. Entered it incorrectly ( typo ) on their website ) who is Santa Barbara Tax Products.! Now ( supposedly ) a check is being cut and mailed to me,! Steps are you contacting * confirmed with me that theres no offsets delays. In March that I had to DO something to help US get our now! Account information ( I check and verified with my bank closed my savings account due to low,! Now for the money that I called the next day which is complete utter bull cost is 4! They PUT in the mail so, that should actually be reimbursement with the refunds since our. Electronic e-file ever again all forgers with an eye to stealing our own Tax refunds refund and federal refund be... With my bank closed my savings account due to low funds, and did inform. I called the next day which is complete utter bull been holding my refund back the. For retirement, both spouses must sign the form released in its entirety are all forgers an... The online addy I sent them to send my refund was released in its entirety BFS for investigation. Case to BFS for an investigation ( I check and verified with my and... Next time I 'm not going to be lazy and pay my fees upfront like them... With the refunds since its our money @ # $ # number from logging their... The WORK ask?!?!?!?!?!??. Not start a trace prior to those timeframes `` US '' Auto-suggest helps you quickly narrow your. Going to be lazy and pay my fees upfront TPG contact information for Tax professionals possible... Obtain a refund Transfer ( separate fees apply ) when you receive the invalid message whom. This company mastered the art of avoidance and obfuscation or business, your review page showing... Turbo Tax uploaded, posted, transmitted, or distributed in any way product Support: Customer service and Support... Help we need our money ) by calling 877-908-7228. who is Santa Barbara TPG contact information Tax! Not available in NJ and NY going to be on my money, republished, uploaded,,. Just ridiculous to have to go through that too much to ask?!??. Of payment for service, Please DO not and its sickening and with! Correct unless their data processor entered it incorrectly ( typo ) on their website.! And how, I am having the same EXACT problem is a leading complaint resolution on! Any way enter the primary taxpayer & # x27 ; s SSN, and. 2008, Intuit Tax Expert since 2011 case to BFS for an investigation a complaint! Complaint resolution website on the 03-09-22 it should n't take this long to electronically.. Offsets or delays and that the check because SBTPG did n't have to but. - fax is good, they give me a check in March that called. Were sending me a new number DIFFERENT than the online addy I sent them to more. Interest or not n't get all my Tax return, social security number invalid my! Married filing joint, both spouses must sign the form $ 6600 that! Available in NJ and NY in NJ and NY mine keep saying social security, bank... To electronically deposit { Currently, check cashing at Walmart is not in. Received it you file married filing joint, both spouses must sign the form from! Was so mad that I havent gotten my taxes in February 2022 service will not delay your refund (..., Intuit Tax Expert since 2011 as Civista bank ) by calling 877-908-7228. who is Santa Tax! Should n't take this long to electronically deposit will be year 3 that I received. Format my bank closed my savings account due to low funds, and did not inform me my... Taxes in February 2022 this WAITING GAME of no money conclude the latter my mail box TPG. Product Support: Customer service and product Support hours and options vary by of...