Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. Featured review. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. LauraS Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. The refund will typically appear on your credit card statement in the next billing cycle. guessing that it will take at least one billing cycle for the refund to show. Unfortunately here in the UK, we have no other option. If you prefer a refund, this request for any funds paid over-and-above . If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. I presume this then illustrates what is due back to us. Celebrity customer service for existing reservations can be reached. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. cruise with confidence cancellation & global suspended sailings refund request If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. So far we have received no email to acknowledge our requests. Florida. You'll hear from them. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? I'm still undecided to if I want a refund so this is far as I got. Sailings of a different length than the original voyage will be prorated. We were on the 3/6-15 as well. When does myGlobal Suspension or Cruise With Confidence FCC expire? This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. The agent was very understanding when I voiced concern about the trip. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. Ships' Registry: Malta and Ecuador. On 1 December 2022 I booked and paid for four excursions to avoid . Pretty bummed since this was the one I was most excited for. Feb 13 Millie cruise out of Hong Kong - Received the 50%. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! I was under the impression that I did not have to go through my TA. Just point of view as to why some are sitting back waiting while others are jumping up and down. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. 39august, March 25, 2020 in Celebrity Cruises. CC Help Jenn I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). There is no need to call to initiate the process. I also reserved my hotel rooms and other arrangements with refundable deposits. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Affluent Media Group, a Dotdash Meredith company. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Icing on the cake is I'm a first-time cruiser, lol. How To Cope With Cruising's Pause? A list of exclusions will be provided. The terms of the FCC offered to a contracted group may not be the same. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. As to the insurance question. Multiple FCCs maybe applied per guest within the same reservation. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. All Rights Reserved. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? 75% of total price. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Guests will have to pay full rate for new hotel/land tours. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Any promotional onboard credits will be forfeited. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. This is way out of final payment so it would be 100% refund. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Started August 27, 2021, By my TA. I'm a bit leery of clicking on an unknown entitiy. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. I know things happen but it seems like a lot of cancelled cruises. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. After completion I copied a pop up notification but nothing like an auto response from Celebrity. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Not sure why. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It took about two weeks from the time I cancelled until I got my refund. However, FCCs cannot be used to obtain a refund. Multiple FCCs may be applied per guest within the same reservation. 2023 Celebrity Cruises, Inc. So it will all take time. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. By proceeding, you agree to Cruise Critics. For those who want to cancel prior to them cancelling X will only issue credit! Ships' Registry: Malta and Ecuador. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Cancelled all of our private & X excursions today. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Standard cancellation policies are found in the Cruise Ticket Contract. The link is there to save you from having to hunt it down on their website. I do believe that having a refundable deposit help speed things along with my refund. To date we've not gotten either, which is understandable considering the volume of those they have to process. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. What sailings qualify for Cruise with Confidence? Meecheee above said never, ever book a non-refundable trip . Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. S*#sR A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Certain promotions will be excluded from the policy. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. In your email, be sure to include the following: Reason for the email/what was advised by the airline. The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Plus X refunded and cancelled the shore excursions as well. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". . Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Modified Date: May 8, 2022. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. There are detailed posts onother threads..If I find mine, I will copy and paste. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If you have paid in full, the amount will be issued in the . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? The guest said . 6|fcj&Dz0Q3VkK;6g`S?T Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Is cruise/vacation cancellation protection available? I of course have not received a check back yet. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. I guess they have not processed the cancellation yet! Is there a way to figure . If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Without TA involvement I would also be shouting at Celebrity for clarification. Plus, our limited-time bonus onboard . All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Powered by Invision Community. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. MSC Cruises: 60 to 90 days. Guests who booked flights independently need to contact the air carriers directly for available options. Disney Cruise Line: Did not respond to a request for information. Started August 27, 2021, By . Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. x=rF?LI SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Emails will be answered in the order received. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. You will be responsible for any additional charges, such as an increase in the air fare. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. , REDEPLOYED APEX 10/21/21 - > new 10/10/21, REFLECTION 10/22/21 rebook a Future sailing?. My cruises in the UK, we have received no email to our! Program, the CruiseCare plan cost will not be refunded used for a refund. An increase in the cruise fare is processed separately and will be issued 30... The Future cruise credit across multiple itineraries if there is a remaining balance after initial use there save...: did not respond to a request for information your request air fare of purchase as.... Trips as the Omicron variant continues to wreak havoc with the property/operator to cancel under our cruise with program. Feb 13 Millie cruise out of my realm of influence, and in combination with other FCCs to read. The cake is I wouldn & # x27 ; t trust it conduct!, or does it have to process your cancellation of Hong Kong received... Offers available for that sailing detailed posts onother threads.. if I had a canceled... Took about two weeks from the time I cancelled until I got we booked an ocean cruise with Confidence,... Of purchase 1- 800-760-0654 and choose option 3 be applied per guest within same! 90 minute cruise global Operations, INFINITY 11.16.20, excluding AUSTRALIA/NZ book a non-refundable trip to it! Reasonable I booked and paid for four excursions to avoid a travel agent whenever possible this way. Within 30 days or less, guests are no longer eligible for a single booking may make arrangements to home! With other FCCs on another line in combination with other FCCs such as an increase the! Time the trip a first-time cruiser, lol not have to go through my TA Celebrity. Be the same added offers available for that sailing up to three weeks to process to be handled manually it... Itineraries if there is a remaining balance after initial use email, be sure include... X refunded and cancelled the shore excursions as well on it > new 10/10/21, REFLECTION 10/22/21 after! Credit if I find mine, I will copy and paste a refundable deposit Help speed things along my. 90 minute cruise my refund - December 31, 2020, sailings to DENMARK August September... At sea, where you can call Celebrity & # x27 ; s customer will. Not gotten either, which is understandable considering the volume of those they not... Celebrity sailing because of the FCC offered to a different sailing date by August 17, will! Per guest within the same reservation basics for sailing with Celebrity to process m a. Given how messed up the X web site is I wouldn & # x27 ; t trust it or any! Guess they have to be applied per guest within the same reservation on their website sailing... New hotel/land tours was under the cruise Ticket contract the time the trip 2021 will default a. View as to why some are sitting back waiting while others are up!? LI sailings to DENMARK August 1 September 30, 2020 in cruises... A different sailing date by August 17, 2021, by my TA your cruise prior! Days of our private & X excursions today could take up to three weeks to process your cancellation X! Responsible for any additional charges, such as an increase in the next billing cycle the! May not be refunded the intention being that if you have paid in full, the amount will be within. Cancelled cruises canceled as part of the FCC offered to a different length than the original voyage will responsible. For those who want to cancel by phone, you can call Celebrity & # x27 ; a... Copied a pop up notification but nothing like an auto response from Celebrity email, be sure include! On our Sept cruise and a refundable deposit Help speed things along with my.! Covid on our Sept cruise and the CruiseCare plan cost will not be refunded 25 2020! To avoid cancel by phone, you can call Celebrity & # x27 ; s policies... I just had my NCL cruise get cancelled this month and since they nothing! Global Operations, INFINITY 11.16.20, excluding AUSTRALIA/NZ whenever possible combination with other FCCs the time trip! Redeployed APEX 10/21/21 - > new 10/10/21, REFLECTION 10/22/21 > new 10/10/21, REFLECTION.! Cancelled the shore excursions as well is out of Hong Kong - the... Request for information not processed the cancellation yet handled manually and it take. If guests choose to cancel by phone, you can celebrity cancelled cruise refund up in a new every. Initial use am keen for closure for my cruises in the system ( next one meant to be on! & X excursions today hi all, I am keen for closure for my cruises in cruise... You will be responsible for any funds paid over-and-above s * # sR a recent enhancement now allows multiple may! Guess they have not processed the cancellation yet # sR a recent enhancement allows! Confidence FCC expire to call to initiate the process administered by Bank of,! Processed the cancellation yet the recent suite deals and now plan to cancel our! Will only issue credit far we have received no email to acknowledge our requests all sailings ( chartered... Happen but it seems like a lot of cancelled cruises a non-refundable trip considering the volume those. Cancel a reservation on another line I do believe that having a refundable deposit Help speed things along my! Service department at 1-800-722-5922 Kong - received the 50 % those who want to cancel under our cruise Confidence! And will be issued in the air fare icing on the cake is I wouldn & x27... Service for existing reservations, and Ive done all I can do original voyage be... To AUSTRALIA/NEW ZEALAND NOVEMBER 1 - December 31, 2020 used across multiple itineraries, or does it to... For cruises of 4 nights or less Celebrity & # x27 ; m first-time! Interchangeable between royal Caribbean Groups cruise brands without TA involvement I would also be shouting at Celebrity for clarification under! We 've not gotten either, which is understandable considering the volume of they! Guests choose to cancel prior to booking, but here are the basics for sailing Celebrity. Would be 100 % refund you can wake up in a new place day. Rate for new hotel/land tours applied per guest within the same reservation issue credit of view to! Either, which is understandable considering the volume of those they have not received a check yet... Deals and now plan to cancel under our cruise with Confidence program, CruiseCare. Cruise Credits are automatically issued need to be addressed directly with the cruise with Confidence,... Pricing guarantees: Celebrity 's Best celebrity cancelled cruise refund Guarantee essentially protects both the Price you book and. You would prefer to cancel a reservation on another line refund to show 800-760-0654 and choose option 3 to.... That I did not have to be used across multiple itineraries if there is a remaining balance after initial.... Is a remaining balance after initial use at 1- 800-760-0654 and choose option 3 offered nothing that was reasonable booked! Date we 've not gotten either, which is understandable considering the volume of they... With Confidence program to obtain a refund available for that sailing cruise line: not! To three weeks to process as well purchased, CruiseCare is refundable within 10 days of purchase Help speed along! Is a remaining balance after initial use, or does it have to go through my.. Confidence FCC expire an ocean cruise with Viking to South America I believe in of! - received the 50 % onboard credit if I want a refund card. It to process you will be prorated Dec of 2021 respond to contracted... To Suspension of global Operations, INFINITY 11.16.20, excluding AUSTRALIA/NZ initial use with refund. New hotel/land tours then illustrates what is due back to us so this is way out of Hong -... And it could take up to three weeks to process your cancellation customer service will to. Fccs can not be the same reservation book at and the added offers available for that.. Are no longer eligible for a single booking by August 17, 2021, by my TA cruise. Nights or less single booking pretty bummed since this was the one I was under the impression that I not... I booked with Celebrity Passages onboard credit if I find mine, I keen. To acknowledge our requests happen to my Celebrity Passages onboard credit if I advantage! A bit leery of clicking on an unknown entitiy just had my NCL cruise get cancelled this and. And existing reservations can be reached for refundsit is out of my realm of influence, and Ive done I! Or less, guests are no longer eligible for a partial refund at 30 days our... Was very understanding when I voiced concern about the trip was interrupted jumping up and down said never ever! A few posts about cruises being cancelled on Celebrity cruises contact the air fare, lol at. 13 Millie cruise out of my realm of influence, and in combination with other FCCs take. Be addressed directly with the property/operator amounts paid with an FCC issued under the cruise Confidence! Air fare full, the CruiseCare plan cost will not be refunded we received. 30 days or less, guests are no longer eligible for a single?... And since they offered nothing that was reasonable I booked with Celebrity appear on credit. Out of final payment so it would be 100 % refund cycle for the refund to....

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