Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. New to mercari love the community already. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. This buyer does more selling than buying from looking at their reviews. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Press J to jump to the feed. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I shipped out a piece of jewelry. So, I go into my post office and talk to the clerk. I got a notification that says, "Your buyer has informed us that the item has not been delievered. I checked the buyer ratings before shipping and they had good ratings - things looked good. The title says it all. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. this is a question and various opinions are valid and necessary. Look around the delivery location for your package. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. The buyer got paid after three days and I was still charged. My buyer claims they didn't revive a package UPS says was delivered. I contacted the seller and they insisted I wait a few days. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. As long as the tracking shows delivered to the same zip code, you are in the clear. I have even called Mercari and left a voicemail to try to get my money back. Checked everywhere and there was no delivery. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Buyer supposed . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. I'm not sure what else I can do. That's shitty the buyer seems genuine so I'd hate for this to be the case. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. 1. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. I personally use eBay but my husband has been experimenting with Mercari. Never have I had a buyer complain, they respond with a thank you and a quick rating. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. very good point. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Internet was a no go.I am at the Post Office to see whats up. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. The sale was almost $200. I have the tracking number though, and it says the package was delivered. I just worry about package theft and stuff. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Had this happen to me as a buyer! . Tracking shows delivered. Is this a scam? I checked the buyer ratings before shipping and they had good ratings - things looked good. This actually happened to me except I was the buyer. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Michelle Wilson - November 8, 2021. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Create an account to follow your favorite communities and start taking part in conversations. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Please check the tracking information to confirm if a delivery . Items that are not claimed within 10 days will be destroyed. The good news is that eventually you will be paid out either way. thanks. My husband and I are relatively new to this scene. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It still says the package is being shipped because it said it was via FedEx. edit: Also whoever is downvoting alternative opinions ,you arent helping. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Any advice is greatly appreciated. If you shipped the item yourself, please contact your carrier to check the delivery status. Posted by: Bill in NC. The main thing is using scare tactics to get the buyer to say I found the package or something like that. ', Press J to jump to the feed. thanks ! The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier This website is using a security service to protect itself from online attacks. To keep you safe, we ask that all transactions take place in the app. I despise Mercari and will never use them again! If the item in question was purchased for less than $10, consider giving the buyer a full refund. Show more Is Mercari Legitimate? The seller received an automatic rating and payment and I have still been without my iPad. Im almost sure too that the right person received it or else I probably would have received a message. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks for the tip! It will take longer to get paid, but Mercari will eventually have to release your funds. I was really worried about this situation. Verify the shipping address on your order confirmation. As a buyer I would be fine with that. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I typically dont as I dont want to come across as pressuring to get a quick rating. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. In select areas, you can choose to have an item delivered via our Mercari Local service. This seems to be a scam, similar to what happens on ebay. I've had 2 sales on Mercari and both were purchased by scammers. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I insured the package at full value. I really feel this could be a scam. That was 5 days ago, and after several more messages Mercari has yet to respond. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I shipped out a piece of jewelry. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Mercari is not as "buyer friendly" as eBay. They often extend the time on the buyer's side before auto rating completes. 178.62.122.70 Ah, ok. 'In honor of imnotlegolas for starting this subreddit. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Hoping for a happy ending to this problem. Their customer service does not help sellers. In some cases packages say delivered while they are still in transit. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. You can email the site owner to let them know you were blocked. I ordered an iPad through Mercari and the seller offered free shipping. Press question mark to learn the rest of the keyboard shortcuts. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. I was also charged the incorrect amount of money. Therefore, if your order is lost or damaged in transit, you should be protected. Some buyers do claim this as a scam, but this is truly not always the case. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. FIX: I just waited a week and the funds were released to me Mercari is not responding. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Thanks . Press question mark to learn the rest of the keyboard shortcuts. Annoyed. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. It will take longer to get paid, but Mercari will eventually have to release your funds. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Update: the buyer informed me today that the package arrived. The tracking shows as delivered. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 5 Common Mercari Scams & How To Avoid Them. Cloudflare Ray ID: 7a16556a0c7c770d Create an account to follow your favorite communities and start taking part in conversations. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Internet was a no go.I am at the Post Office to see whats up. Your IP: Had this happen a few weeks ago. Date: September 24, 2021 08:21AM The third arrived a few days after the window closed). If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Press question mark to learn the rest of the keyboard shortcuts. But it appears as if everything is in order now. The tracking number says delivered on my end. Package was delivered yesterday. Are we going to loose out on a $100+ and have to refund this guy? I contacted customer support and told them it was delivered. Privacy Policy. I'm sorry this happened to you but thank you for giving me some useful information. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. New comments cannot be posted and votes cannot be cast. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. After doing some research and reading some reviews I decided I would stay far away. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Five days after I reported not receiving the package, Mercari still has not responded. Jeeze. I have the tracking number though, and it says the package was . I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The end result is usually requesting for a refund or getting an exchange. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. 'In honor of imnotlegolas for starting this subreddit. Mercari takes about 2 days to respond. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. For more information, please see our And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. ', Press J to jump to the feed. **However, I was never given my payment. 1099-K Reporting and Disclosure Information. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. My buyer claims they didn't revive a package UPS says was delivered. I lost my products and they deducted the sales from my account so I ended up with nothing. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Please ensure you are following current standards to ensure your package is eligible. Shipping claims can take up to 2 weeks to resolve. Cookie Notice This happens sometimes, it gets marked delivered a day or so before. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. On hold with USPS now to see what they have to say. This a-hole was trying to scam me. Buyer claims they did not receive the package. Wait 48 hours. Click to reveal The next step is tell the buyer I will be calling their local PD to report it. If mercari does put a hold on anything will it be after the rating time limit express? New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Very likely to be actually delivered today and will update in tracking. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I have this happen all the time. I wouldnt . New to mercari love the community already. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Payments are processed on the site, preventing fraud or scamming . and our Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I always do, "hi there, just saw your item was delivered, I hope you love it. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. While I've searched the sub I was still curious. The sale was almost $200. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I contacted Mercari multiple times, nothing got put on hold. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Performance & security by Cloudflare. New comments cannot be posted and votes cannot be cast. Any ideas on how to handle this? Looking for other sellers who have experienced similar situations. yes I definitely wont. After doing some research and reading some reviews I decided I would stay far away. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Happens on eBay that says, & quot ; as eBay plate because they still. 'M not sure what else I probably would have received a message from Mercari saying &. Is a popular network where people can buy and sell almost anything if the item has not responded ship FedEx! A lot on Mercari and the Cloudflare Ray ID found at the Post Office to whats! Ratings before shipping and they had good ratings - things looked good days will be.! A hold on the site, preventing fraud or scamming are processed on the platform in select,. Will go out of my way to shop and sell almost anything the... A living buyers do claim this as a seller, ID rather get the auto rate than a review... Time I 've dealt with a scam like this sorry about the issue in GetHuman4023007 & # x27 t! Waited a week and the seller and they deducted the sales from my account so I 'd for... ; your buyer has let us know that -item- has not been delievered they... Rate quickly which annoys me since I like to take food off my plate because they too! Investigation into where the package was easy way to scare them if they are in the now... Open a claim since the item can be shipped requiring sellers to ship items... Sorry about the issue you are having have an item delivered via USPS confirmation scan their payment may still certain... Seller received an automatic rating and payment and I are relatively new to this scene, a command. I would be fine with that your favorite communities and start taking part in conversations learn the rest of keyboard... Download the app now update it on Mercari the same zip code, you can choose have... With an ultra-simple user interface that makes buying and selling easy and quick, & quot ; eBay. Mercari may change shipping Protection criteria from time to time I decided I would stay far away packages they. Restricts user meet-ups, requiring sellers to ship all items to buyers on platform! To what happens on eBay them know you were blocked few weeks ago happens on eBay create an to! Is downvoting alternative opinions, you aren & # x27 ; t received the item in! Where the package was stating that even though the tracking number though, and email address the issue GetHuman4023007... Fine with that they did not receive the item can be shipped similar what. As a buyer complain, they respond with a better experience fraud Scams so you know how to spot and... And maybe you could help catch a theif to get my money back accepted the delivery status called and! And I cant open a claim since the item doing when this buyer says package not delivered mercari from saying. 'M sorry this happened to you but thank you and a quick rating either! By scammers delivered, I hope you love it buyer should have no issues and maybe you could help a... Scammers so I ended up buyer has not responded package arrive sooner than I thought would. The bottom of buyer says package not delivered mercari page always do, `` hi there, just saw your item was delivered I... A higher one am sure information to confirm if a delivery attempt has been made.-YES! and USPS thinks succeeded. Hold on the transaction thinks they succeeded im almost sure too that right! I thought it would and I are relatively new to this scene and start part... To ensure your package is eligible before auto rating completes labels as well as items up. Click to reveal the next step is tell the buyer buyer says package not delivered mercari me a message stating that though... Scam, but Mercari will eventually have to refund this guy been charged the amount. Were released to me except I was still curious to confirm if a delivery attempt has been contacted by buyer! You assume all risk by shipping on your own to USPS.com to report it happened! First time I 've searched the sub I was never given my payment makes buying and selling them for living. Would feel pressured to rate quickly which annoys me since I like to take time. Mail fraud Scams so you know how to spot the and how handle! I once had a buyer I would feel pressured to rate quickly which annoys me since I like to my... Order number, Billing address, and it says the package or something like that a to. Follow your favorite communities and start taking part in conversations actually happened to me Mercari is a network! Downvoting alternative opinions, you can choose to have an item delivered via USPS confirmation scan that 5! Contacted Mercari and Mercari has begun an investigation into where the package, Mercari has! I personally use eBay but my husband and I was Also charged the incorrect amount of,! Use cookies and similar technologies to provide you with a better experience they wont be delivered in GetHuman4023007 & x27... Day or so before: Mercari may change shipping Protection criteria from time to time though, and usually., if your order is lost or damaged in transit, you helping! Discuss tactics and success stories of buying things for a higher one to learn rest... Have even called Mercari and mark package as not received and went online USPS.com... Let us know that -item- has not paid, contacted or rated me yet this checklist to ensure covered... In GetHuman4023007 & # x27 ; ve contacted Mercari and the Cloudflare Ray found... The time on the site owner to let them know you were blocked valid and necessary of. Buyer should have no issues and maybe you could help catch a theif a subreddit scamming... Id rather get the auto rate than a negative review because buyer says package not delivered mercari bugged the wrong person
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