Its basically an earnings boost if you declutter around the house and sell a hundred bucks worth of stuff you have laying around. I weigh and ship every item with extreme care, mark the box fully as fragile, and still items have been completely destroyed by FedEx and USPS. But you can also request a cancellation without any trouble. However, in order to win a case of item not received, they require tracking information. It was founded in 2013 and has grown to be "Japan's largest community powered marketplace" with millions of transactions carried out on the app monthly. Tip for consumers:Buy at your own risk! I made several purchases that went smoothly. Waste of time! Where do these people come from? Launched in 2013, Mercari is a legit business with 2020 revenue of $636.8 million. I spent $72 on Bitter Peach travel size perfume only to receive a smelly powdery fragrance. Mercari charges sellers a market competitive rate for each payment received from the buyer. They approved return for no reason after "reviewing " it for 15 minutes. The Buyer must initiate a refund and return request by contacting Mercari through the Order Status or the Rating Page within 72 hours of delivery. If the buyer contacts Mercari with an issue regarding the transaction during this 3 day period, the automatic rating will be put on hold until weve resolved it. I have been selling on Mercari for almost 4 years. Founded in 2013 in Japan, Mercari expanded its physical presence to the United States in 2014. But Ive embedded my personal invite link within this post at the time of writing. On the profile page, tap the three dot icon in the top-right corner of the screen. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. If I could rate it a zero I would. I'm sick of paying outrageous shipping fees. I messaged the seller politely asking them when they would be completing the order, but I have not gotten any response back from them. Mercari plausibly uses an algorithm/AI to determine a suggested sales price based on prior sales of similar productsbut just how similar those products are are anyones guess. How do you know if a seller is legit on Mercari? Be careful and dont ship expensive items using this platform. Save your time and money and shop Amazon or anywhere but here. Fool me once shame on mefool me twice, now I wait 7 full business days. In my experience, I waited almost 3 weeks and I had to request a cancellation. Im somewhat new to Mercari. Mercari can only make positive changes to ratings. Im not sure if things have changed since you first sold but Mercari only allows a seller 3 days to ship, so if you havent received a shipping notification by then, you can request a refund/escalate to Mercari. What if I receive it and I can't rate the seller since it was never marked shipped and she isn't communicating with me any more? If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. If you need to update your rating, let us know. If a purchase or signup is made through one of our Partners links, we may receive compensation for the referral. When a buyer purchases an item from you on Mercari they have 3 days to leave you a rating. When trying to call the company, the message said that I was out of the calling area or no one was available. If the seller doesnt confirm shipment or respond to a cancellation request within 24 hours, the order will be cancelled and well refund the buyer to their original form of payment. This feedback is only visible to you. Your money will be returned to you, however, it may take up to 5 business days for the funds to return to your account or card.Dec 17, 2021. This is a poorly managed site with a shiny user interface and modern logo, and although I have no experience with selling on it, I won't be using it to buy products again, because their "buyer protection" that they tout on the bottom of their pages is just a lie. There was no consistency with who was speaking with me and they eventually stopped responding without refunding me. I'll message him if he doesn't ship by tomorrow.this will make it almost 2 weeks just trying to buy one item. blox fruits autofarm pastebin. The faster we all get paid! The exception is that if a package is actually lost prior to being marked delivered.Nov 15, 2019. When both ratings are submitted, the transaction is complete and youll get paid. Buying on Mercari is easy. I only care because I have a 37% cancellation rate message that is currently displayed on my account, and getting this seller to rate me would help reduce my cancellation rate. If you qualify for a return but the seller wont give you your money back, you have some options: Shipped items and Buyer Protection Claims, When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp. What is Instagram direct message suggested list order (explained)? Could use some work, ease of use for beginners, frustrating for veterans. Once you have done, click on "submit" button. After doing that I still can't touch my money. average rate of change of a function calculator. How do i prevent mercari from charging my card for an item i did not receive yet the tracking number is saying i did? Many are vintage and new or minimally used. Look at Profile Verification. Never buy a fragrance from Mercari. They also let us know that the transaction is complete so you can get paid. It limits your shipping options and rips the buyer off. They just kind of remain in limbo. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. This is dual-purposed as it allows them to filter out extraneous or frivolous requests and ensures people meet the correct support channels. To protect the marketplace, frequent cancellations may impact your selling privileges. Don't ever shop with them if you want customer service. It's to your advantage. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. If the item checks out, give the seller an appropriate review. Due to the presumable sheer volume of support requests big tech companies get on a daily basis, Mercari is no different in tightening up how to get in contact with them. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The one major drawback here is that the buyer-paid shipping options are somewhat slim. If they dont after 3 days, well automatically give you a 5 star rating to complete the transaction. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Ripped off, seller is untrustworthy, and business practices with customer service are of poor quality. There is no listing fee to place an item on Mercari; this means its entirely free to create an account and list an item, even if it doesnt sell. Its worth noting, however, that places like Facebook Marketplace, which now have shipping options for completed sales, dont have a final value fee meaning sellers can save up to 10% or more on their sale price. You can order these boxes online from the FedEx or USPS websites, or use your own packaging if it doesn't exceed the size requirements. Although it's a legit platform, there are definitely possibilities of getting scammed by sellers and buyers on Mercari. It arrived in a baby diaper box broken in several pieces. then request a cancellation. On Poshmark and eBay, I made much more. On the website they put wrong address but still I received one item in between four items I haven't received! However, retailers do not always oblige.Jun 5, 2019. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money. Stay Away From Anything Ambiguous. Scam sellers will offer fake or fraudulent goods for sale. However, consumers are slightly more likely to hold retailers responsible. You can also offer free shipping, choose how you mail items, and customize your preferences. There is undisclosed damage to the item. These compliments will be visible to your future buyers and sellers. FTC will get your money! Mercari is an established brand with over 200 employees and seven years of service in the United States. Once these have been submitted, well give you 24 hours to review the buyers request. This is a huge boost of confidence because I can safely buy expensive cards without worry. After some review I realized I'm just one of many victims of this scam. Can be difficult to navigate the app/website to report problems. Its what youre known for as a buyer or seller. Mercaris rates are among the lowest on the market. How long does a company have to ship your order? Keep up the good work. If you are given a rating that feels unfair, we recommend reaching out to the user that left the review to see if they would be willing to request an update. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? If you are looking to sell some stuff that is just sitting around gathering dust to make a little cash, whether it's new or gently-used, this app/site is definitely your go-to! They are OFTEN Incorrect! For some of my heavier items, the Mercari labels would be well worth it, but the self-shipping option would make more sense for smaller items. Ive had a very good experience with all of the sellers, except one of them. "You all have lost your mind with these shipping increases and raising fees on sellers," one seller tweeted upon hearing the news. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. Like I said before, few platforms beat Mercari when it comes to snagging good deals, and a large part of it has to do with their algorithm and the way they allow sellers to promote items. Im 99% happy as both buyer and seller on Mercari. We send shipping reminders to sellers after 48 hours, then again at 72 hours. NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information. I'd rather not ship to people who don't rate because now it is even a longer wait of the 48 hours before they email reminder than another 72 hours to auto rate. You must be logged in to reply to this topic. You can provide feedback and/or approve a buyers request by visiting the Order Status page. Could use some work, as it's easy to list, and ion tat sense is good for beginners. If you suspect that you may be a victim of fraud, please call us at [800-280-4904] or report your suspicions to law enforcement. "Things to improve" is a section for feedback from other buyers and sellers to help make your next experience better. What happens if the seller doesnt ship in 3 days on StockX? However site issues and poor customer service response is frustrating for veterans. Related: How One Flea Market Flipping Couple Makes $133,000/Year Selling Finds Online. Over $100,000,000 in transactions take place on the platform each month. Review changed to '1'. Some items sell in minutes, some take a bit longer. Flipping Couple Makes $ 133,000/Year selling Finds Online: 1486447 PO Box 60178, Palo Alto CA. Seller an appropriate review 7 full business days between four items I have submitted! The one major drawback here is that the transaction is complete so you can provide feedback approve., CA 94306, 1099-K Reporting and Disclosure Information card for an item from you on Mercari time writing. Ratings are submitted, well give you 24 hours to review the request. Over $ 100,000,000 in transactions take place on the market total shipping is only $ 2 go???... Responding without refunding me n't ship by tomorrow.this will make it almost 2 weeks trying. For no reason after `` reviewing `` it for 15 minutes or no one was available zero I would dot... 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